Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.
Sharon L. Blackford
Sharon L. Blackford, MA, BA, RMA, has over 30 years of experience in the medical field. She has a Master's degree in Organizational Management, a Bachelor's degree in Business Management, and has served as a Registered Medical Assistant since 1994. Sharon was an active-duty Clinical Specialist in the U.S. Army for 10 years. Sharon later moved to the Gulf Coast to accept a position as the Director of Education of Blue Cliff College and was promoted to Campus Director.
Stacey O'Brien has more than 10 years of experience in medical coding and reimbursement. Ms. O'Brien has been a risk adjustment coder for a Medicare Advantage plan, audited medical records for a consulting firm, and currently supervises the coding and electronic claims submission process for a group medical practice. She has a bachelor's degree from the University of Pittsburgh and a CPC coding certification from the AAPC.
Dr. Leahnata Davies has been a nurse public health expert and nurse leader for over 20 years. Her teaching philosophy for health education is grounded and intertwined with her philosophy of nursing. Her hands-on experience in the nursing field has shaped the kind of teacher and mentor she hopes to be. She would like to set a foundation integrated with evidence-based practice to provide the basis of professional practice while supporting students' emotional, intellectual, and educational needs. Her desire to teach is twofold: She is committed to improving care for patients, but also wants to continue to share her love of learning and passion for addressing the needs of the community, the healthcare system, and the learners. As an educator, she hopes to accomplish this through critical engagement, collaboration, and lifelong learning. Her health care experience includes progressive experience in clinical and public health, health care administration, case management, health education and instruction. As a public health expert, Dr. Davies has extensive experience assessing, planning, implementing, monitoring, and evaluating delivery of optimal care settings including managing and executing government-funded care programs. In addition too a Doctor of Philosophy degree in Health Science from Walden University, Dr. Davies holds a Master of Public Health degree from Walden University and a Bachelor of Science degree in Nursing from Felician College, Lodi NJ.
Kate Moura Dos Santos
Kate Moura Dos Santos currently resides along the east coast in the beautiful state of Vermont. She started her career in the medical field in 1981 in the US ARMY as an active-duty Medical Secretary. After an honorable discharge, she became a Licensed Nursing Assistant (LNA) and Home Health Aide. She has worked in various capacities and disciplines including Med Surg, Neurology, ICU, Cardiac ICU, inpatient facilities as well as skilled nursing facilities, private homes, inpatient psych units and Alzheimer's memory units. She became so confident in her skills as an LNA, that in 2001, she became owner and operator of "Changing Seasons Home Health Care". She realized while operating her home care business, that she enjoyed teaching and training others in becoming proficient as an LNA, home health care aide.
Alexis M. Ramirez
Alexis M Ramirez, DNP, MSN, NPD-BC, CCRN has worked as a Registered Nurse (RN) for many years in cardiovascular critical care as well as taught in the acute care and academic settings. In addition to serving the community through care delivery, she has trained Patient Care Assistants, Monitor Technicians, Licensed Vocational Nurses, and Registered Nurses throughout her career.
Dr. Ramirez completed her Doctorate in Nursing Practice from California State University, Fresno in 2021. She completed her master's in nursing education from Chamberlain College of Nursing in 2014. She is board certified in Nursing Professional Development and as a Critical Care Nurse.
Melissa Dunworth has been a pharmacy technician for over 13 years and has worked in retail, closed pharmacy, and training/education areas during her career. Melissa holds a bachelor's degree in Speech and Hearing Sciences and works as a Developmental Specialist in Early Intervention for children ages 0 to 3 years. She has been a certified pharmacy technician since 1997. Melissa is also registered with the New Mexico Board of Pharmacy.
Betty Stahl holds a doctorate in pharmacy from Shenandoah University. Over the past several years, she has taught pharmacy technician programs at ASA College in New York City and ACT in Arlington, Virginia. Stahl has also worked as a pharmacist in independent and hospital settings.
Lorraine Zentz holds a bachelor's degree in science (Biology/Chemistry), a master's degree in education (Curriculum and Instruction), and Colorado Teaching License for middle and high school science and math. She is the original author of the Cengage Pharmacy Technician Program, facilitating students from 2003–2018. Working in hospital pharmacies for 30 years, along with teaching, has been her passion and remains so to this day.